Lawyers As Caregivers: Ensuring Client Satisfaction
Lawyers are hired to perform services for clients. Whether these services involve drafting a will, negotiating a contract, or providing representation in a criminal defense or personal injury matter, attorneys must do more than perform the task at hand, they must satisfy clients. Most clients perceive hiring an attorney as an act that has serious ramifications, thus requiring attorneys to possess skills that nurture clients over the course of, and often after, an attorney’s representation. Most people do not look forward to an office visit with an attorney. It is perceived as an experience that requires considerable valuable resources such as...
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